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There are many excellent online courses. This has been hugely beneficial in my day to day work.
- Louise Nolan


Effective Management Skills




Course Aims
To discuss, understand and practice some of the essential management skills needed to operate in today's working environment.
Course Audience
Newly appointed managers and supervisors who have to manage staff in the changing working environment of openness and empowerment.

This course can be found in the following categories:
Courses > Soft Skills

Table of Contents
Introduction to Management
  		• Effective Management
  		• What is Management?
     
    Leadership and/or Management ?
  		• What is Leadership?
  		• Difference between Leadership and Management
     
    Management Styles
  		• Blake and Mouton Grid
  		• Management Styles
  		• Typical Managerial Behaviour in each style
     
    Creating Trust and Openness
  		• Values of trust and openness
  		• Johari Window
     
    Setting Objectives and Achievable Outcomes
  		• Setting Objectives
  		• SMART Objectives
  		• Checklist for Goal Setting
     
    Setting Individual Objectives:
  		• Setting Individual Objectives:
     
    Communications Skills - Active Listening
  		• Active Listening
  		• What is Active Listening?
  		• When and Where to use it
  		• Benefits
     
    Communication Skills - Non-verbal Communication
  		• Communication Skills - Non-verbal Communication
     
    Communication Skills - Questioning Techniques
  		• STAR Interview Technique
    Communication Skills - Observation Techniques
  		• Observation
  		• Capturing
  		• Tools for Watching and Capturing
     
    Motivation
  		• Motivation Theories
  		• Summary
     
    Feedback Skills
  		• Giving Feedback
  		• Receiving Feedback
  		• Coaching and Counselling Skills
  		• Definition of Coaching
  		• Definition of Counselling
     
    Coaching/Counselling Styles
  		• Intervention Styles Questionnaire: Interpretation
     
    More on Coaching Skills
  		• Planning a Coaching Session
  		• Coaching Steps
     
    Dealing with Poor Performers
  		• Collecting Evidence
  		• Classifying Evidence
  		• Setting out the interview
  		• Creating an Improvement Plan
  		• Poor Performer Action Proforma
     
    Appendix 1: Answers
  		• Exercise 1 - Top Leadership Qualities
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