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There are many excellent online courses. This has been hugely beneficial in my day to day work.
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- Louise Nolan
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Information Technology Infrastructure Library
Course Aims
To encourage all employees to participate in the success of their companies by Aligning IT services with the current and future needs of the business and its customers; Improving the quality of the IT services delivered and Reducing the long term costs of service provisions. |
Assumed Knowledge
Readers should have at least 1 – 2 years of IT experience. |
Course Audience
Members of Help Desks, Call Centres or Service Desks, Lower to Middle management,
Employees who support Change Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Financial Management for IT Services, Configuration Management and Release Management and anyone who wants to proceed to the Practitioner or Master Levels. |
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Table of Contents
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Introduction
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The Service Desk
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Configuration Management
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Incident Management
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Problem Management
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Change Management
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Release Management
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Service level Management
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Capacity Management
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Availability Management
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Financial Management for IT Services
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Financial Management for IT Services
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Capacity Management
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